Privacy Policy

Our Promise

INTRODUCTION – WE WILL ONLY USE YOUR DATA TO UP YOUR EXPERIENCE

 • Polishdlondon.co.uk & Polish’d Ltd. (“We”) are committed to safeguarding and respecting your privacy. We will protect your data like it is our own.

 • We are committed to safeguarding the privacy of our website visitors; In this policy, we explain how we will treat your personal information.

 • We will only use your data to up your experience.

 • This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

 • By visiting www.polishdlondon.co.uk or you are accepting and consenting to our practices as set out in this policy.

 • For the purpose of the Data Protection Act 1998 (the Act), and for all our services, the data controller — the company that’s responsible for your privacy— is Polishdlondon.co.uk.

 • If you have any questions about how we protect your privacy, drop us a line at polishdlondon@gmail.com.

COOKIES

 • Our sites use cookies to distinguish you from other users of our sites.

 • This helps us to improve our site and provide you with a good experience.

 • For more information, visit our Cookie Policy page.

COLLECTING PERSONAL INFORMATION

 • We may collect store and use the following kinds of personal information:

 • For information about your computer and about your visits to and use of this website including your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths

 • For information that you provide to us when registering with our website or including your email address and name.

 • For Information that you provide to us for the purpose of subscribing to our email notifications and/or newsletters including your name and email address

 • For information that you provide to us when using the services on our website, or that is generated in the course of the use of those services including the timing, frequency and pattern of service use.

 • For information relating to any purchases, you make of our goods or any other transactions that you enter into through our websites including your name, address, telephone number, email address and card details.

 • The information contained in or relating to any communication that you send to us or send through our website including the communication content and metadata associated with the communication and

 • Any other personal information that you choose to send to us.

USES MADE OF THE INFORMATION

Personal information submitted to us through our website will be used for the purposes specified in this policy or on the relevant pages of the website.

We may use your personal information in the following ways:

Your name and contact details

How we use your name & contact details

Why?

Deliver your purchases to you

To perform our contract with you

Send you service messages by e-mail (and/or other technologies) such as order updates

To perform our contract with you and so we can tell you when your order is coming

Sending you information by email (and/or other technologies) or post, about our new products and services

To keep you up to date (and only if you gave us permission)

Fraud prevention and detection

To prevent and detect fraud against either you or Polish’d London 

Finding out what you and other customers like

To ensure we are giving you what you want

Your payment information

This includes your card’s security/CVV code. Do not we do not keep them.

How we use your payment information

Why?

Take payment, and give refunds

To perform our contract with you  

Fraud prevention and detection

To prevent and detect fraud against either you or Polish’d London 

Your contact history with us

This may include – for example – your messages to our support team, via social pages.

How we use your contact history

Why?

Provide customer service and support

To perform our contract with you, and to provide the best service possible

Purchase history and saved items

What you’ve bought and what you’ve stored in your basket for another time

How we use your purchase history and saved items

Why?

Sell or offer you products

To perform our contract with you — putting items in your basket and accessing it allows you to complete your purchase.

Provide customer service and support, and handle returns

To perform our contract with you.

Finding out what you, and other customers, like

To ensure you are given giving what you want.

• If we make significant changes, we will make that clear on the Polish’d London website or by some other means of contact such as email, so that you are able to review the changes before you continue to use our services.